Hybrid Floors Australia is an online flooring store that specialises in supplying high-quality hybrid, vinyl, laminate, and timber flooring across Australia. We focus on making the buying process simple and affordable, you can browse, compare, and order everything online without the overheads of a traditional retail showroom. This means we can pass the savings directly onto our customers.

We don’t operate a physical showroom, we’re completely online. Instead, we provide flooring samples so you can see and feel the product in your own home. This gives you the chance to check the colour, texture, and finish in your own lighting conditions before making a bigger purchase.

Yes, absolutely. Our team is available to answer questions about product suitability, installation, and what might work best for your space. You can contact us by phone, email, or through our website contact form. We can also recommend which collections or finishes are most popular in homes similar to yours.

Yes, we supply flooring to both DIY homeowners and trade professionals such as builders, floorers, designers, and architects. Whether you’re renovating a single room or managing a larger project, we can support you with advice, samples, and bulk orders.

Yes. We have trade accounts available for industry professionals, which include tailored pricing, support, and in some cases bulk order discounts. If you’re in the trade and would like to set up an account, reach out to our team and we’ll walk you through the process.

We accept a wide range of payment options including Visa, Mastercard, PayPal, and direct bank transfer. For convenience, we also offer buy-now, pay-later services such as Afterpay or Zip, depending on availability at checkout.

Yes. All payments are processed through secure, encrypted payment gateways. We don’t store your credit card details on our servers — everything goes through PCI-compliant providers to make sure your details are safe.

Yes, every flooring product we sell comes with a manufacturer’s warranty. Coverage varies depending on the specific product and brand, but most hybrid and vinyl floors include residential warranties ranging from 15 to 25 years, and in some cases commercial warranties as well. You can check the product page for details or contact us if you’d like the full warranty information for a particular range.

We aim to keep our prices as competitive as possible. If you’ve found the same product advertised at a lower price from another Australian retailer, get in touch with us and we’ll do our best to match it.

Yes. If you know the square metres of your project, you can contact us and we’ll put together a tailored quote for the supply of flooring, underlay, and accessories. If you’re unsure, we can also guide you through how to measure your space to get an accurate estimate.

Hybrid flooring is a next-generation option that combines the durability of vinyl with the look of timber. It’s waterproof, scratch-resistant, and designed for Australian conditions, making it suitable for almost any room in the home.

Yes, our hybrid and vinyl flooring ranges are 100% waterproof, which means they can be installed in kitchens, laundries, and other areas where moisture is present.

Each product page includes details such as thickness, wear layer, dimensions, and warranty information. We’re also working on downloadable product specification sheets and warranty documents, which will soon be available for you to view or save.

Yes, all of our flooring products come with manufacturer-backed warranties, which vary by range. Residential warranties typically range between 15–25 years, with some commercial warranties also available. Full warranty details will be included in our downloadable documents.

Yes, samples are available so you can see and feel the product in your own space before committing to a full order. This helps you choose the right colour and finish for your home.

Yes, we stock matching trims, scotia, underlay, and installation accessories to complete your project. These can be ordered along with your flooring.

If your question isn’t covered on the product page or in the downloadable spec sheets, please get in touch with our team directly. We’ll be happy to confirm details and provide the right advice for your project.

Yes, hybrid flooring is designed with a click-lock system that makes it possible for DIY installation. If you’re confident with tools and careful with preparation, it can be a manageable project. For most customers, though, we recommend using a qualified installer to ensure the best result.

We currently offer installation through our trusted partners in Brisbane only. If you’re located outside Brisbane, we recommend working with a local flooring installer.

If you’re planning to install the floor yourself, we provide an installation guide that covers step-by-step instructions, preparation, and tools required. This guide is available to download from our website.

The subfloor needs to be clean, flat, dry, and stable before laying hybrid flooring. Any unevenness, moisture, or debris can affect the performance of the floor. For specifics, please refer to our installation guide or consult your installer.

Some hybrid ranges come with pre-attached underlay, while others may require a separate underlay. Details are listed on each product page. If you’re unsure, check the product specifications or speak with your installer.

Hybrid flooring is waterproof, but bathrooms are considered high-moisture environments with strict building code requirements. We recommend speaking directly with your installer to confirm if it’s suitable for your project.

If you’re DIY installing, please refer back to the installation guide. If you’re working with an installer, they’ll be the best point of contact. For any questions about our products specifically, feel free to reach out to us.

Most flooring orders, if in stock, are delivered within 4 business days. Delivery times can vary depending on your location, but we’ll always do our best to keep you updated along the way.

Yes. If you place your order before 9am, you can arrange same-day pickup from our warehouse in Yatala, Brisbane. We’ll confirm when your order is ready to collect.

We work with third-party freight providers for all flooring deliveries. Because of this, live tracking isn’t always available, but our team will keep you in the loop and provide updates until your order arrives.

Tracking is available for all sample orders. For larger flooring orders, tracking is not always possible due to the freight companies we use, but we’ll always communicate delivery details directly with you.

We send out samples as quickly as possible. They’re shipped with tracking so you can follow your parcel.

Yes, we deliver nationwide. Delivery costs and times will vary depending on your location, and we’ll confirm these with you when you place your order.

Occasionally, courier delays can happen. While we can’t always control third-party schedules, we’ll stay in touch and update you on the status of your order until it reaches you.

Hybrid flooring is low-maintenance. Regular sweeping or vacuuming (with a soft brush head) will keep dust and grit off the surface. For a deeper clean, use a damp mop with a pH-neutral floor cleaner. Avoid using steam mops, harsh chemicals, or abrasive pads, as these can damage the protective surface.

No. Steam mops and excessive water can cause damage to the floor and may void the warranty. Stick to a damp mop and mild, pH-neutral cleaner instead.

Place felt pads or sliders under furniture, and use rugs or mats in high-traffic areas. Keep pet nails trimmed and avoid walking on the floor in stilettos or shoes with damaged heels. Picking furniture up instead of dragging it across the floor is also a good habit.

Wipe up spills immediately with a clean, dry cloth. Hybrid flooring is waterproof, so the occasional spill won’t cause damage, but leaving liquids to sit for long periods isn’t recommended.

Over time, strong direct sunlight can cause slight colour changes. Curtains, blinds, or UV-protective films are recommended in areas with large windows or heavy sun exposure.

Engineered timber requires a little more care than hybrid flooring. Use the same approach for day-to-day cleaning, sweep or vacuum regularly, and mop sparingly with a damp cloth and timber-safe cleaner. Avoid excess water as it can damage the timber layers. Always clean up spills promptly and use protective pads on furniture.

Yes, depending on the thickness of the top timber veneer, engineered floors can sometimes be sanded back and refinished. This extends their lifespan and refreshes the look, but it should always be done by a professional.

If you’re unsure about how to look after your flooring, please get in touch with us. Our team can provide specific advice for your product to help keep your floors looking their best.